Meet the Team
A small team covers Santa Cruz County. Below are the people you deal with, from the first message to the finished repair.
The people behind the repairs
Ryan Castillo
Owner, lead technician
Ryan diagnoses each appliance himself before he quotes a repair. He built this site so that customers see the steps and the price before a visit.
Luis Ortega
Appliance Technician
Luis repairs washers, dryers and dishwashers across the south county, from Aptos to Watsonville. He photographs the model label first, so the right part is ordered once.
Megan Hart
Service Coordinator
Megan answers requests, checks the model number and the symptom, and confirms the visit window. When a part is on order, she tells the customer the expected date.
How we work
First, we read your message: appliance, brand, model number, symptom. We tell you what to check first and how the price is set.
Next, a technician diagnoses the appliance at your home and gives you the repair price. No work starts until you agree.
If a part must be ordered, we tell you the expected wait and book the second visit when the part arrives.